Terms of service

Terms & Conditions – Vape Office UK

Last Updated:  07/10/2024

These Terms & Conditions govern the use of the Vape Office UK website and the purchase of any products through the platform.

1. Agreement to Terms

1.1. These Terms and Conditions form a legally binding agreement between you, whether as an individual or on behalf of an entity (referred to as "you" or "customer"), and CHARD TRADE UK LTD, trading as Vape Office UK, located at 300 Beverley Way, New Malden KT3 4PJ, United Kingdom (referred to as "we," "us," or "Vape Office UK"), concerning your access to and use of the Vape Office UK website [www.vapeofficeuk.com] (the "Site").

1.2. By accessing or using the Site, you agree that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these terms, you must discontinue using the Site immediately.

1.3. Supplemental policies or documents posted on the Site from time to time are hereby incorporated by reference into these Terms and Conditions.

1.4. We reserve the right to make changes to these Terms and Conditions at any time. The revised version will be effective immediately and indicated by an updated "Last Updated" date. It is your responsibility to review these terms periodically. Continued use of the Site constitutes acceptance of the updated terms.

1.5. The Site is intended for individuals who are at least 18 years old. If you are under 18, you may not use the Site or make purchases without parental consent.

2. Acceptable Use

2.1. You agree to use the Site only for its intended purposes, which include the sale of vaping products. You are prohibited from engaging in activities such as:

  • Collecting information from the Site for commercial use.
  • Using the Site to harass, threaten, or violate the rights of others.
  • Attempting to bypass any security features of the Site.
  • Posting harmful content, including viruses or malware.
  • Misleading others by impersonating another user or company.

3. Purchasing Products

3.1. You must be at least 18 years old to make any purchases from Vape Office UK. By placing an order, you represent that you are of legal age.

3.2. All orders are subject to availability. We reserve the right to refuse or cancel any order for any reason, including, but not limited to, the unavailability of a product, errors in product pricing, or issues identified through our fraud detection processes.

3.3. Prices are listed on the Site are in GBP and are not include VAT unless otherwise stated.

3.4. Payment must be made in full at the time of ordering. We accept the following forms of payment: Visa, Mastercard, American Express, ApplePay, UnionPay, etc.

4. Delivery and Returns

4.1. We deliver to addresses within the UK. Delivery times and fees will vary depending on your location and the shipping method selected at checkout.

4.2. Returns: Unopened and unused products can be returned within 14 days of delivery for a full refund. Items that have been opened or used cannot be returned unless faulty.

4.3. If an item arrives damaged or defective, please contact us immediately at [vapeofficeuk@gmail.com] , and we will arrange a replacement or refund.

5. Privacy and Data Protection

5.1. Vape Office UK respects your privacy and is committed to protecting your personal data. Our use of your personal information is governed by our Privacy Policy, which can be found [here]. By using the Site, you consent to the collection, use, and sharing of your personal data as outlined in that policy.

5.2. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

6. Cookie Policy

6.1 Use of Cookies:

  • Vape Office UK uses cookies to enhance your browsing experience and improve the functionality of our website. Cookies are small text files that store information on your device to make your interactions with our site smoother.

6.2 Types of Cookies Used:

  • Essential Cookies: Necessary for the basic operation of the site.
  • Analytical Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
  • Marketing Cookies: Used to track your preferences and show relevant advertisements.

6.3 Managing Cookies:

  • You can control and manage cookies via your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Limitation of Liability

7.1. The Site and all products and services offered through it are provided on an "as-is" and "as available" basis. We make no warranties, express or implied, regarding the Site's performance or the fitness of the products sold through it for any particular purpose.

7.2. To the maximum extent permitted by law, Vape Office UK will not be liable for any damages arising from your use of the Site, including loss of profit, data, or business opportunities.

7.3. In no event shall our liability exceed the amount paid by you to Vape Office UK in the one month preceding the event giving rise to the claim.

8. Governing Law and Jurisdiction

8.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

8.2. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Termination

9.1. We may terminate or suspend your access to the Site at our discretion, without prior notice, if you breach these Terms and Conditions.

10. Free Gifts and Promotional Items

10.1 Nicotine Content in Free Gifts:

  • Any free gifts or promotional items provided by Vape Office UK may contain nicotine, which is a highly addictive substance. These products are strictly for use by individuals over the age of 18. By accepting these items, you confirm that you meet the legal age requirement to purchase and use nicotine-containing products.

10.2 Health Warnings:

  • Nicotine-containing products come with the following health warning: "This product contains nicotine, a substance known to be highly addictive." It is important that you follow all guidelines and instructions included with the product for safe use.

10.3 Limitation of Liability for Free Gifts:

  • Free gifts and promotional items are offered as-is, without warranties of any kind, either express or implied. Vape Office UK is not responsible for any potential adverse effects or damages resulting from the use of such products.

10.4 Eligibility for Free Gifts:

  • Free gifts or promotional items are available on a discretionary basis and may be subject to minimum purchase requirements. Vape Office UK reserves the right to modify, replace, or withdraw free gift offers at any time without notice.

10.5 Returns for Promotional Items:

  • Free gifts are non-refundable and non-exchangeable. If you wish to return a purchased product for a refund, you are required to return the free gift as well. Failure to return the free gift may result in a deduction from your refund amount.

11. Membership Terms and Conditions

11.1 Eligibility for Membership:

  • Membership programs offered by Vape Office UK are available to individuals over the age of 18. By signing up for a membership, you confirm that you meet the legal age requirement to purchase and use nicotine-containing products.

11.2 Membership Benefits:

  • Membership may provide exclusive benefits, including discounts, early access to new products, free gifts, or other promotional offers. Please note that discounts may apply to select products only and are not guaranteed across the entire product range. Vape Office UK reserves the right to determine which products are eligible for membership discounts.

11.3 Free Gifts and Promotions for Members:

  • Any free gifts or promotional items provided to members may contain nicotine and will include necessary health warnings as required by law. Membership benefits are non-transferable and are applicable only to the registered member.
  • As a VIP member of Vape Office UK, you are eligible to receive a complimentary vape product valued up to the amount of your membership fee. The specific item will be selected at random and may consist of up to 70% Lost Mary products and 30% other brands. You can leave a note on what flavor you'd prefer, however its not guaranteed.

11.4 VIP Membership Fees:

  • Some membership tiers may require a recurring subscription fee. All fees are payable in advance and cannot be refunded, however you can cancel your next billing cycle before the payment due date.

11.5 Cancellation of VIP Membership:

  • Members may cancel their membership at any time by contacting Vape Office UK customer support or on the dashboard. Upon cancellation, you will still have access to your membership benefits until the next billing cycle. 

11.6 Termination of Membership:

  • Vape Office UK reserves the right to terminate or suspend any membership without notice if there is a breach of these Terms & Conditions, misuse of membership benefits, or for any other reason at our sole discretion.

11.7 Changes to Membership Terms:

  • Vape Office UK may modify membership terms, fees, or benefits at any time. Changes will be communicated via email or posted on our website. Continued use of the membership constitutes acceptance of any such changes.

11.8 Data Collection for Memberships:

  • By signing up for a membership, you consent to the collection and use of your personal data for the purposes of providing membership benefits. Please refer to our [Privacy Policy] for further details on how we handle your personal information.

12. Product Authentication

12.1 Authenticity Guarantee:

  • At Vape Office UK, we guarantee that all products sold through our website are 100% authentic and sourced from reputable manufacturers and suppliers.

12.2 Verification Process:

  • We take all necessary steps to ensure that our products comply with the Tobacco Products Directive (TPD) and other applicable regulations. If you suspect that you have received a counterfeit product, please contact our customer service immediately at vapeofficeuk@gmail.com.

12.3 Reporting Counterfeits:

  • We take counterfeit products seriously. If a product is confirmed to be counterfeit, we will arrange for a replacement or refund and report the incident to the appropriate authorities.

13. Direct Marketing Policy

13.1 Marketing Consent:

  • By subscribing to our newsletter or providing your contact details during a purchase, you agree to receive marketing communications from Vape Office UK, including product updates, promotions, and special offers.

13.2 Opting Out:

  • You have the right to opt out of receiving marketing emails at any time. To unsubscribe, simply click the "Unsubscribe" link in any email or contact us at vapeofficeuk@gmail.com.

13.3 Third-Party Marketing:

  • We will never sell or share your personal data with third parties for marketing purposes without your explicit consent.

14. PECR Policy (Privacy and Electronic Communications Regulations)

14.1 PECR Compliance:

  • Vape Office UK adheres to the Privacy and Electronic Communications Regulations (PECR), which govern the sending of marketing communications and the use of cookies.

14.2 Marketing Communications:

  • We will only send you electronic marketing communications if you have consented to receive them. If you have previously opted-in and wish to withdraw your consent, you can unsubscribe at any time.

15. Acceptable Use Policy

15.1 Prohibited Activities:

  • You agree not to use the Vape Office UK website for any unlawful, harmful, or fraudulent activity, including but not limited to:
    • Transmitting malware or viruses.
    • Attempting to hack, exploit, or gain unauthorized access to the website.
    • Posting false or misleading information.
    • Harassing, threatening, or defaming other users or employees.

15.2 User Responsibilities:

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

15.3 Monitoring Use:

  • We reserve the right to monitor user activity on our website and take appropriate legal action against anyone in breach of these Terms and Conditions.

16. Data Breach Response Plan

16.1 Immediate Response:

  • In the event of a data breach involving personal data, Vape Office UK will take immediate steps to investigate the breach and mitigate any potential harm.

16.2 Notification:

  • If we determine that your personal data has been compromised, we will notify you within 72 hours of becoming aware of the breach, in accordance with the General Data Protection Regulation (GDPR).

16.3 Corrective Actions:

  • We will work with cybersecurity professionals to rectify any vulnerabilities and prevent future breaches. A thorough investigation will be conducted, and we may provide updates as necessary.

17. TPD Directive Compliance

17.1 Compliance with TPD:

  • Vape Office UK is committed to full compliance with the Tobacco Products Directive (TPD) regulations. All vaping products sold through our site adhere to the legal requirements established by TPD, including nicotine strength, tank size, and packaging standards.

17.2 Product Information:

  • All vaping products available for purchase on our site include proper labeling, health warnings, and are registered with the Medicines and Healthcare products Regulatory Agency (MHRA) where applicable.

17.3 Age Restrictions:

  • By purchasing vaping products, you confirm that you are at least 18 years of age, and you agree to provide accurate age verification when required.
  • Important Notice: Our products are strictly sold to individuals who are 18 years of age or older. In compliance with legal regulations, we will require proof of age at the time of delivery. Delivery personnel will ask to see a valid ID to confirm your age. If you are unable to provide proof of age, the package will not be delivered.

17.4 Age Verification and Signature Requirement:
In compliance with legal regulations, all orders for vaping products must be personally signed for upon delivery. Delivery personnel will request valid identification to confirm that the recipient is at least 18 years of age. If the recipient is unable to provide appropriate proof of age, the package will not be delivered. This signature requirement ensures the product is received by the intended and legally eligible customer.

 17.5 Marketing and Sales Compliance:
Our products are marketed and sold in strict compliance with TPD’s restrictions. This includes ensuring no sales to individuals under the age of 18 and no misleading or non-compliant marketing strategies. We are committed to providing a safe and responsible retail experience and ensure that all products sold meet the TPD's safety standards, including the restriction of nicotine content to 20 mg/ml.

18. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us:

Vape Office UK
Registered company name: CHARD TRADE UK LTD
Email: vapeofficeuk@gmail.com
Address: 300 Beverley Way, New Malden KT3 4PJ, United Kingdom