Refund policy

Refund & Return Policy – Vape Office UK

Last Updated:  07/10/2024

Return Policy

At Vape Office UK, we aim to ensure our customers are satisfied with their purchases. If you need to return an item, please refer to the following guidelines:

Accidental Orders:

  • Notification: You must notify us within 24 hours of the purchase date if you wish to return an accidental order.

1.Cancellation Before Dispatch: If the order has not yet been dispatched, we can arrange a cancellation and refund without any additional charges.

2.Return After Dispatch: If the order has already been dispatched, you may return the item under the following conditions:

  • Return Condition: The item must be unused, sealed, and in its original packaging, with all tags and labels intact.

  • Return Shipping: The customer is responsible for return shipping costs. We recommend using recorded delivery, as Vape Office UK is not liable for items lost or damaged in transit.

 

Damaged Goods:

  • Notification: If you receive damaged goods, please contact us within 48 hours and provide photographic evidence of the damage.

  • Return Period: Damaged goods must be returned within 14 days of the purchase date.

 

Faulty Goods:

  • Fault Notification: You can report faulty goods within 72 hours of the purchase date.

  • Resolution: If the item is found to be faulty, we offer a refund within the first 7 days of purchase, or a replacement item if preferred. If the product is no longer available, a refund including postage fees will be provided, or an exchange for an alternative product can be arranged.

  • Non-Faulty Goods: If the item is found not to be faulty (e.g., wear & tear or accidental damage), you will be liable for any return shipping costs.


 

 

 

Return Process

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 To start a return, you can contact us at vapeofficeuk@gmail.com. Please note that returns will need to be sent to the following address: 300 Beverley Way， New Malden KT3 4PJ

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 You can always contact us for any return question at vapeofficeuk@gmail.com. 

Damages and issues
 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

Refunds

  • Refund Method: Refunds will be processed via the original payment method within 5 working days. In some cases, we may request additional details (e.g., bank account number) to process the refund. 

  • Please be aware that: We shall not be held accountable for any delays brought on by bank processing delays; the actual time of the refund will depend on how quickly your bank processes requests.

 

 

 

 

Questions

If you have any questions about our delivery or return policy, please contact us at:

Vape Office UK
Registered Company: CHARD TRADE UK LTD
Email: vapeofficeuk@gmail.com
Address: 300 Beverley Way, New Malden KT3 4PJ, United Kingdom